Refund policy

Please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.

All purchases can be returned for a store credit only. Items returned are subject to rejection if they do not satisfy the following requirements:

  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item has hygiene stickers still in place (Bodysuits and Swimwear)
  • The item is returned to us within 30 days from delivery
  • The item does not have any odour (including deodorant, perfume, body odour or washing powder)
  • Earrings cannot be returned (for hygiene reasons)
  • A receipt and proof of purchase is available

    BUSY reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by BUSY.

    Please note: Free returns are available for domestic returns within Australia. International returns are at a buyer's own expense

    For International returns please use a reliable and trackable delivery service, as BUSY will not take responsibility for any returns lost or damaged in transit. 

    SALE RETURNS

    Sale items can be returned for refund or store credit, unless they were purchased during a promotional period where a promotion code was applied on top of a sale price, or are Final Sale.

    Final Sale items are those discounted by 50% or greater. Please choose carefully as Final Sale items are not eligible for return, exchange or credit unless faulty. If you have any questions regarding a Final Sale item please contact our Customer Care team at admin@busylife.com.au

    Sale items purchased during our 'Take A Further' sale promotions are not eligible for return, exchange or credit unless faulty. 

    Sale items purchased during our Cyber Monday Promotion are not eligible for return, exchange or credit unless faulty.

    IN STORE RETURNS

    Please note that we are not able to process refunds for any online orders through any of our retail stores.

    Items purchased in store are eligible for return within 7 days for exchange or store credit only, unless faulty. 


    REFUNDS

    Our store's refund policy only permits refunds in the form of store credit. No cash, check, or credit card reimbursements will be issued.

    CREDIT NOTES

    Once your return has been received and processed, and credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit notes are valid for 6 months from the date of issue. 

    FAULTY ITEMS

    We make the best efforts to quality control all items prior to dispatch.

    In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible, using the steps mentioned above, please also include a brief description of the fault.

    INCORRECT ITEMS

    If you believe you have received an item different to the one you ordered, please log your return request via the Return Portal, please also include a brief description of the item you have received instead. If you require any further assistance please contact our Customer Care team.